Your flower requestAvailability and timing still need seller confirmation.
Change city or dateCustomer policy · Updated September 4, 2026
Cancellations and Refunds
Cancellation and refund rights can depend on the flower seller, the type of arrangement, how far preparation has progressed and the terms shown with the order. Review the applicable terms before payment.
Orders placed through another business
Flowers Delivery Canada cannot cancel or refund a transaction placed directly with a flower shop or another service outside this marketplace. Contact that business using the terms provided with the transaction.
Orders placed through Flowers Delivery Canada
The order or checkout should identify the seller, item, fulfilment method, preparation timing, substitution policy and cancellation terms before payment. Perishable or custom work may become non-cancellable after the seller accepts the order and begins preparation, subject to the terms shown with that purchase and applicable law.
Damaged, incorrect or missing orders
Contact support promptly with the order number and a clear description of the problem. Photos may be requested when reasonably necessary to assess damage or a material mismatch. The appropriate remedy can depend on the verified circumstances, seller terms and applicable law.
Approved refunds
When a refund is approved through the marketplace, it is returned to the original payment method. The payment provider or bank controls how long the credit takes to appear after processing.
Contact
Email kazi@flor.tel. Include the order number when available, but never send full card numbers or unnecessary sensitive recipient information by email.
