Pilot policy · September 3, 2026
Cancellations and Refunds
The public marketplace is not yet accepting online orders or payments. This page explains the customer-protection rules the platform is preparing to display with each active seller offer.
Before commerce opens
Sample arrangements and pilot pages are not accepted orders. Flowers Delivery Canada cannot cancel or refund a transaction that was placed directly with another business outside this marketplace; contact that seller using the terms provided with the transaction.
When marketplace ordering opens
The checkout will identify the seller, item, fulfilment method, preparation timing, substitution policy and cancellation terms before payment. Perishable custom work may become non-cancellable after the seller accepts and begins preparation. A seller cancellation or a marketplace payment that cannot be fulfilled will be returned to the original payment method.
Damaged, incorrect or missing orders
Customers should contact support promptly with the order number and a clear description of the problem. Photos may be requested when they are reasonably necessary to assess damage or a material mismatch. Remedies may include correction, replacement, partial refund or full refund, depending on the verified circumstances and applicable law.
Refund timing
An approved refund is sent to the original payment method. The payment provider or bank controls the time required for the credit to appear. The platform will provide a refund confirmation when processing is complete.
Contact
Email kazi@flor.tel. Never send full card numbers or sensitive recipient information by email.
