Privacy Notice

Accountability

FlowersDeliveryCanada.ca is operated by Flor Tel Inc. Questions, requests for access or correction, and privacy complaints can be sent to kazi@flor.tel.

Information we may collect

Depending on the feature you use, information may include account and contact details, seller application and business information, Flor chat messages, support correspondence, technical request information, and order, recipient, delivery or payment references needed to provide the requested service. Unsupported destination searches are not currently saved as customer requests.

Why information is used

Information may be used to provide requested features, operate accounts and seller services, process and support orders where available, answer questions, secure the service, prevent abuse, meet legal obligations and improve marketplace quality. Sellers receive only the information needed to fulfil and support their own transactions.

Flor and private conversations

Flor is an AI assistant. Messages may be processed by service providers used to generate a reply and may be reviewed for support, safety and quality. Do not enter payment-card details or unnecessary sensitive information. Private messages, recipient details, gift messages and order content are not published as SEO or marketing content.

Service providers and processing location

The service may use infrastructure, identity, communications, AI, payment and delivery providers as needed for the features you use. Providers may process information outside your province or Canada, where it is subject to the laws of that location as well as contractual and technical safeguards.

Retention, safeguards and payment information

Information is kept only as long as reasonably required for the stated purpose, security, dispute handling and legal obligations, then deleted or de-identified. Access is limited by role and service boundary. Where card payment is offered, payment-card details are handled by the payment provider rather than stored directly by Flowers Delivery Canada.

Website usage measurement

We record basic page views and actions such as opening Flor, selecting a city, viewing a bouquet or opening the seller’s order form. These events use an allowlisted page path, bouquet identifier or city, without cookies, account identifiers, form text or query strings. Private account pages are excluded, and this measurement respects browser Do Not Track and Global Privacy Control signals.

Events are written to our hosting service’s operational logs. The hosting provider also processes ordinary technical request information for operation and security. Opening an external order form is measured as a referral, not as a completed order. Support email drafts remain in your browser until you choose to open your email app or copy and send them.

Seller mobile app

The Android and iOS seller app uses the same account and marketplace records as the website. Sign-in credentials are kept in the phone’s secure storage. Camera or photo access is requested when you choose to upload a bouquet photo; selected photos are resized and uploaded to support your product listing.

If you enable notifications, we store a device push token linked to your seller account and shop. Expo, Apple and Google process the token and notification content to deliver order and stock alerts. Push alerts do not include recipient addresses, gift messages or payment details. You can turn notifications off in the app or your phone settings.

You can initiate account deletion from Shop → Request account deletion, or contact kazi@flor.tel. The app records your request and disables seller notifications for your account. Support handles outstanding orders and follows up to complete deletion; transaction records that must be retained are handled under our retention policy.

Marketing

Commercial electronic messages require an appropriate consent or other lawful basis, sender identification and a working unsubscribe mechanism. Transactional messages are limited to the purpose for which they are sent.

Your choices and rights

You may ask what personal information Flor Tel Inc. holds about you, request a correction, withdraw consent where applicable, or raise a complaint. Some information may need to be retained when required by law, security or an unresolved transaction.

Contact

Email kazi@flor.tel. Do not send payment-card information or unnecessary sensitive recipient details by email.