Pilot service policy · September 3, 2026
Delivery and Pickup
Availability comes from the fulfilling seller’s current product, preparation window and service area. Flowers Delivery Canada does not make a blanket same-day or Canada-wide delivery promise.
Online marketplace ordering and courier booking are not active yet. Langley supply is being verified, and no product is presented as deliverable until its seller and fulfilment method are approved.
How an available delivery option is determined
The product, seller location, recipient address, requested date, preparation time, order cutoff, current inventory and courier capacity must all support the request. The checkout or accepted bouquet request shows the applicable fee and window before payment.
Address and recipient information
Customers are responsible for a complete deliverable address, including unit, buzzer, business or facility name and useful access instructions. A recipient phone number may be used only for fulfilment and support.
Pickup
Pickup instructions, location disclosure, readiness time and collection window come from the seller’s accepted order. A pilot or profile page is not itself a pickup confirmation.
Failed or delayed handoff
Weather, unsafe access, an incorrect address, unavailable recipient or facility restrictions can prevent a handoff. The seller or support team will use the order contact details to determine a safe next step under the policy shown at checkout.
Questions
Contact kazi@flor.tel or use Flor for general help. Do not email payment-card information.
